Services
Full Service
What could be better than assigning as many services as possible to a single provider? Less to worry about for hotel management, a single reference for any and all needs, ensured coordination and guaranteed quality that only a full service partner can offer.
With Ready Room service, the hotel is relieved of all of the issues connected to the selection and management of staff and of the monitoring and supply of the most delicate provisions tied to the quality of service offered in the rooms.
Thanks to Art of Hospitality, not only will the guests sleep well, but so will the hotel managers!
Trained Staff
The human element is and remains at the centre of our work. Choosing fit, capable, fast and precise staff with an eye for detail is essential but, in today's world, increasingly difficult. This is why one should rely on hotel recruitment specialists.
For each client location, we carefully select the best-suited staff. After a first culling of the CVs available to us, an interview is held with our specialised staff, which the candidate must pass in order to access our obligatory practical theoretical training courses. Work activity begins only after passing an aptitude test.
Training Department
Our Training Department organises skills-updating courses for current collaborators and the presence of supervisors at the hotel itself ensures maximum tranquillity, thanks to constant performance verification.
Computer Technology
Art of Hospitality has the merit of being the first to introduce computer monitoring in the hotel industry. Each hotel cleaning professional is equipped with a handheld device used to signal work progress in addition to anything in need of repair and client minibar consumption/requests.
In this way, hotel management stays informed in real time about the work carried out on the floors.
Ready Room also makes it possible to quickly alert maintenance staff when necessary and transform the minibar from an expense to a profit centre for the hotel.
The correct use of the regularly updated client profile makes possible to ensure that on the guest's next visit the room can be prepared specifically to his or her preferences.
Control
Thanks to the use of our computerised system and the faithful observance of precise protocols, we obtain superior results in terms of control, as for example:
- Constant monitoring of Art of Hospitality staff activity within the facility
- Rapid problem-solving
- Real time mapping of performance and control of needs
- Consumption check-ups
- Verification of correct work protocol
- Statistics useful for improving facility performance
Fixed cost
No surprises with Ready Room! The cost of the service is calculated per room or per person and there are no minimum occupation restrictions. This carries advantages from many points of view: from the economic perspective, it permits management to schedule their choices in the most correct way, whereas from the organisational perspective the hotel is finally free from the administrative and management issues tied to staff.
Choosing the Ready Room service also releases the hotel from management of the storage areas for resupplying the minibars and for linens, as well as from the need to monitor stock.
Elimination of hidden costs
Work on the floors sometimes means deadtime for staff which, for the economic management of the hotel, transforms into unnecessary costs.
The Art of Hospitality Ready Room service is competitively priced and keeps the hotel away from suffering cost increases.
Quality
Today more than ever, quality makes the difference. People are spending more and more time away from home and guests are displaying increased sensitivity to details, which have by now become responsible for the success of a hospitality facility. Art of Hospitality, thanks to strict protocols for the management of the Ready Room package and the use of its own brand of ecological cleaning materials, the quality of which is controled directly, guarantees precision, efficiency, punctuality and reliability. A complete service of superior quality: to make hotel stays a pleasure to return to time and time again and more frequently.
Supply of courtesy items
A quality hotel, as one knows, cannot exempt itself from offering its guests customised courtesy items. Art of Hospitality offers a wide range of amenities, cosmetic products and accessories, all of high quality and design. Moreover, as needed, it can supply customised promotional materials for any client need.